Ignores all comunication.
Things are fine with them if it goes smoothly. If there is an issue, you have no chance of resolving anything. Received the wrong item. All attempts at communication to resolve the issue is flatly ignored. They simply do not answer.
So now I'm stuck with something I have no use for
Helpful (0)
Replies (2)0
Replies (2)
Futurama's replyOfficial
27 Jul 2023, 10:00Hi there Carl,
First and foremost, please allow us to express our sincere apologies. We understand the importance of keeping our valued customers informed about their orders, and we acknowledge that we fell short of meeting this expectation. We take full responsibility for the shipment error and apologise for any inconvenience and disappointment it may have caused you. Our team has been diligently trying to reach out to you to address the situation promptly, but unfortunately, we have been unable to get a hold of you.
Please rest assured that rectifying this matter is our utmost priority. We want to make things right and ensure you receive the correct order as swiftly as possible. Our dedicated team is eagerly waiting to assist you and provide a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused you. As a valued customer, your satisfaction is of the highest importance to us, and we are committed to making amends and exceeding your expectations.
Thank you for your understanding and patience.
First and foremost, please allow us to express our sincere apologies. We understand the importance of keeping our valued customers informed about their orders, and we acknowledge that we fell short of meeting this expectation. We take full responsibility for the shipment error and apologise for any inconvenience and disappointment it may have caused you. Our team has been diligently trying to reach out to you to address the situation promptly, but unfortunately, we have been unable to get a hold of you.
Please rest assured that rectifying this matter is our utmost priority. We want to make things right and ensure you receive the correct order as swiftly as possible. Our dedicated team is eagerly waiting to assist you and provide a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused you. As a valued customer, your satisfaction is of the highest importance to us, and we are committed to making amends and exceeding your expectations.
Thank you for your understanding and patience.
Best regards,
Futurama's reply27 Jul 2023, 10:00
Official
Hi there Carl,
First and foremost, please allow us to express our sincere apologies. We understand the importance of keeping our valued customers informed about their orders, and we acknowledge that we fell short of meeting this expectation. We take full responsibility for the shipment error and apologise for any inconvenience and disappointment it may have caused you. Our team has been diligently trying to reach out to you to address the situation promptly, but unfortunately, we have been unable to get a hold of you.
Please rest assured that rectifying this matter is our utmost priority. We want to make things right and ensure you receive the correct order as swiftly as possible. Our dedicated team is eagerly waiting to assist you and provide a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused you. As a valued customer, your satisfaction is of the highest importance to us, and we are committed to making amends and exceeding your expectations.
Thank you for your understanding and patience.
First and foremost, please allow us to express our sincere apologies. We understand the importance of keeping our valued customers informed about their orders, and we acknowledge that we fell short of meeting this expectation. We take full responsibility for the shipment error and apologise for any inconvenience and disappointment it may have caused you. Our team has been diligently trying to reach out to you to address the situation promptly, but unfortunately, we have been unable to get a hold of you.
Please rest assured that rectifying this matter is our utmost priority. We want to make things right and ensure you receive the correct order as swiftly as possible. Our dedicated team is eagerly waiting to assist you and provide a satisfactory solution.
Once again, we apologize for any inconvenience this may have caused you. As a valued customer, your satisfaction is of the highest importance to us, and we are committed to making amends and exceeding your expectations.
Thank you for your understanding and patience.
Best regards,
's updateReviewer Update
27 Jul 2023, 10:04Thank you.
Matthew from Futurama came back to me and resolved the issue. Seems there was an issue on their mail system that lost the replies
Matthew from Futurama came back to me and resolved the issue. Seems there was an issue on their mail system that lost the replies
's update27 Jul 2023, 10:04
Reviewer Update
Thank you.
Matthew from Futurama came back to me and resolved the issue. Seems there was an issue on their mail system that lost the replies
Matthew from Futurama came back to me and resolved the issue. Seems there was an issue on their mail system that lost the replies