1 reviews | Active since Dec 2020
"Futurama, the future of online ordering" Yeah right! keep dreaming!
"Futurama, the future of online ordering" Yeah right! keep dreaming!
On the 27th November 2020 called in to check if stock was available. I was told that stock is available and will be delivered in 4 working days. Ok great so I placed an order and made payment. Shortly after that I received an email stating: "Please note that the stock is currently inbound from the suppliers to us" which is strange because I just checked about the stock...Anyway a few days go by and no tracking number received yet, so I sent another email on the 1st December 2020 asking for an update with regards to my order and I was told: "My logistics are currently waiting on the suppliers to give the go ahead for collection." Now this contradicts what was said in the previous email.
(3rd Dec 2020) I then called the sales department to find out again whats happening with my order and now was told that their supplier is OUT of STOCK for that item and will only be getting more stock on the 20th December. ***!!
After a week of this back and forth, I requested a full refund, which surprisingly went through in under an hour and money received, Great!
This is not the first time this has happened to me, but the second time dealing with this very unprofessional, unorganized, over-priced company. I would not recommend FUTURAMA to anyone! Ever! Its by far the worst online shopping experience I have ever had.
We would like to apologise for the inconvenience caused with regard to your order, we were experiencing high volumes of orders on that specific day as it was Black Friday. Due to Futurama having to check stock with suppliers for certain products, we were told there was stock when in fact our supplier had just sold out on the day as it was Black Friday and there stock levels had not been adjusted. We would like to apologise for the back and forth messaging as we tried our very best to keep you informed Leighton.
We hope we get to show you the true Futurama service and efficiency we are known for in the near future.
Team Futurama
We would like to apologise for the inconvenience caused with regard to your order, we were experiencing high volumes of orders on that specific day as it was Black Friday. Due to Futurama having to check stock with suppliers for certain products, we were told there was stock when in fact our supplier had just sold out on the day as it was Black Friday and there stock levels had not been adjusted. We would like to apologise for the back and forth messaging as we tried our very best to keep you informed Leighton.
We hope we get to show you the true Futurama service and efficiency we are known for in the near future.
Team Futurama