Futurama, never again
I ordered an item from the Futurama online store. Payment went through the next day. On the same day I was notified that the item wasn't available and no substitute was available. Refund processed 5 days later and will take 10 working days to reflect in my account. How is that for service! Never again Futurama
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Replies (3)
Futurama's replyOfficial
16 Nov 2020, 08:35Good Day Albie
We apologise for the inconvenience, I will make contact with you today in order to see if I can assist you with sourcing an alternative product for you.
The refund could take up to 10 days but is generally processed quicker.
Thank you for your understanding Albie.
Team Futurama
We apologise for the inconvenience, I will make contact with you today in order to see if I can assist you with sourcing an alternative product for you.
The refund could take up to 10 days but is generally processed quicker.
Thank you for your understanding Albie.
Team Futurama
Futurama's reply16 Nov 2020, 08:35
Official
Good Day Albie
We apologise for the inconvenience, I will make contact with you today in order to see if I can assist you with sourcing an alternative product for you.
The refund could take up to 10 days but is generally processed quicker.
Thank you for your understanding Albie.
Team Futurama
We apologise for the inconvenience, I will make contact with you today in order to see if I can assist you with sourcing an alternative product for you.
The refund could take up to 10 days but is generally processed quicker.
Thank you for your understanding Albie.
Team Futurama
's updateReviewer Update
16 Nov 2020, 18:51I appreciated the prompt response from management. The refund was received one day later. Thank you
's update16 Nov 2020, 18:51
Reviewer Update
I appreciated the prompt response from management. The refund was received one day later. Thank you
Futurama's replyOfficial
17 Nov 2020, 07:52Good Day Albie
We are glad to hear you were sorted out quickly, we will always try our utmost to keep our prospective customers happy.
We hope we are lucky enough to have you shop with us again and we look forward to giving you our awesome Futurama service!
Have a great week sir!
Team Futurama
We are glad to hear you were sorted out quickly, we will always try our utmost to keep our prospective customers happy.
We hope we are lucky enough to have you shop with us again and we look forward to giving you our awesome Futurama service!
Have a great week sir!
Team Futurama
Futurama's reply17 Nov 2020, 07:52
Official
Good Day Albie
We are glad to hear you were sorted out quickly, we will always try our utmost to keep our prospective customers happy.
We hope we are lucky enough to have you shop with us again and we look forward to giving you our awesome Futurama service!
Have a great week sir!
Team Futurama
We are glad to hear you were sorted out quickly, we will always try our utmost to keep our prospective customers happy.
We hope we are lucky enough to have you shop with us again and we look forward to giving you our awesome Futurama service!
Have a great week sir!
Team Futurama