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claire P
1 reviews | Active since Mar 2011
22 Jan 2022, 17:26
FALSE ADVERTISERS - NEVER HAVE THE STOCK
Absolutely dreadful company!! They have been advertising an item i wanted (backpack) for over a year and when i ask about stock, they say it is coming....fast forward to now and i finally challenged them that it is misleading advertising stock if there is no chance of it arriving soon. I was fobbed off with the response that it is coming, they are just waiting on ETA from suppliers. When i pressed that i would need the bag by April in 4 months time, i got the reply that it may come in October, but they can't be sure. That is almost another year and they don'even know if stock will come. They are falsely advertising and wasting customer's time. I notice you can't leave a google review. No wonder.
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Replies (1)Futurama's replyOfficial
25 Jan 2022, 09:56Hi Claire
Thank you for your review. The supplier for Osprey in South Africa has really been struggling to get stock of their usual backpacks since the pandemic started. We do apologise for this inconvenience we caused you and we are going to be removing the Osprey bags that are not available at present from our website as not to cause any further inconvenience for future customers.
Thank you for helping us improve the services we provide for our customers.
We look forward to assisting you in the future again.
Kind Regards
Team Futurama
Thank you for your review. The supplier for Osprey in South Africa has really been struggling to get stock of their usual backpacks since the pandemic started. We do apologise for this inconvenience we caused you and we are going to be removing the Osprey bags that are not available at present from our website as not to cause any further inconvenience for future customers.
Thank you for helping us improve the services we provide for our customers.
We look forward to assisting you in the future again.
Kind Regards
Team Futurama
Futurama's reply25 Jan 2022, 09:56
Official
Hi Claire
Thank you for your review. The supplier for Osprey in South Africa has really been struggling to get stock of their usual backpacks since the pandemic started. We do apologise for this inconvenience we caused you and we are going to be removing the Osprey bags that are not available at present from our website as not to cause any further inconvenience for future customers.
Thank you for helping us improve the services we provide for our customers.
We look forward to assisting you in the future again.
Kind Regards
Team Futurama
Thank you for your review. The supplier for Osprey in South Africa has really been struggling to get stock of their usual backpacks since the pandemic started. We do apologise for this inconvenience we caused you and we are going to be removing the Osprey bags that are not available at present from our website as not to cause any further inconvenience for future customers.
Thank you for helping us improve the services we provide for our customers.
We look forward to assisting you in the future again.
Kind Regards
Team Futurama
