1 reviews | Active since May 2020
Dishonest Service
I sent several "Stock availability" emails straight of the website, with zero replies.. So I phoned them a couple of days later, and confirmed that the items I would like to order was available.. And its was.. 18 days after payment was made, I received the order, minus 4 Items.. Enquired the missing Items via email.. I was then told that those items were out of stock.. And that 1 of the items would take at least 4-6 weeks.. (I was offered a refund for this product) If they didn't have stock, I would not have made the purchase. That is why called, and check on stock beforehand.. Nobody informed me that I would be receiving half an order.. Its dishonest service, with slow email response. Very Friendly staff on the phone though..
Thank you for your review, we appreciate each and every one as it allows us to further improve on our customer service.
We would like to take this opportunity to apologise for the inconvenience caused. We are inundated with orders and with all the changes in government regulations and the ripple effect on supplier stock levels has unfortunately lead to us letting you down. We strive to satisfy every order we receive and although we are on skeleton staff to ensure the safety of our customers and employees we would still like to apologise once again.
We hope we are lucky to offer you the true Futurama experience in future.
Team Futurama
Thank you for your review, we appreciate each and every one as it allows us to further improve on our customer service.
We would like to take this opportunity to apologise for the inconvenience caused. We are inundated with orders and with all the changes in government regulations and the ripple effect on supplier stock levels has unfortunately lead to us letting you down. We strive to satisfy every order we receive and although we are on skeleton staff to ensure the safety of our customers and employees we would still like to apologise once again.
We hope we are lucky to offer you the true Futurama experience in future.
Team Futurama