POOR CUSTOMER SERVICE FROM FUSION INC

Hi, Hello Peter!! I would like to share my experience with a company called Fusion Inc with Regards to WIFI. I had a rep call me up named KARYN, she sold me the product on Monday 18 May...the product was said to have a 10.1mbps in speed and up to 37 devices can be connected. I accepted and a technician was sent out the same day to have the device installed. Upon arrival we were told to have a pole installed to pick up better reception so we will not experience any issues. The amount was R2500 once off and R380 to have the pole installed which was additional which we had paid up. Since the installation the reception was very bad , phones could not pick up on the wifi as well as any other device that was connected. On Tuesday I spoke to the manager named SHELDON who promised to send out a tech to have the wifi checked up. Since Tuesday I have been calling every day to ask when will the tech arrive and was being told today tomorrow for the entire week. Since Tuesday I have spoken to KARYN, SHELDON, NABEELA , RICARDO, and was given the partners details PRAVESH whose phone is constantly off. We were also promised a receipt to be emailed to us by the office which has not been sent to date. No documentation was handed to us upon installation. I am a very inhappy customer and would like some assistance in this regard. Please help!!!