Suzuki -poor service

Suzuki is in the process of reviewing a couple of factory defects on my 2020 Suzuki Ciaz (rust, etc.). I took the car to Suzuki Fourways to assist. This dealership don't let you know what's going on. I always have to phone them to find out what is happening. They also don't keep to their dates to review my car. This after my disappointment in having to deal with basically a new car with rust issues, etc. Suzuki is know for the brand that wins awards for best customer service. I'm experiencing the opposite.