Refund, Bad Customer Service Experience

We went to furnmart piet retief in 5 May 2024. I did an application for credit and the branch manager said we have to pay 10% deposit i will get accepted. Monday the 6th i was informed that i got declined. And was told i can get my money back(refund)

Ons monday 13 May i advised the sales lady thag assisted me on the 5th that we will be coming to the store on the 18th to collect the refund.

The 18th my husban is at the store the branch manager Lucky said he doesnt have money (8am)which is understand able , later just after 1pm we went back as we finished sports day. Again i was told they have no money and the manage is absolutely very arrogant he has no people skills and no way to handle customers.

He said he cant help me and i should come back on monday then they can help me and i said i cant cause we live 55km away. I need the money back so i can get my chronic medication.

Whilst i was there fidality also came in for the cash up but the branch has no money to do my refund! I left the store in abo****e disgust and unsatisfied that i was not treated the way other customers are treated and the customer service from the manager is something i never want to experience again.

I need my moneh back asap!