RP
Ronelda P
1 reviews | Active since Jan 2023
07 Jan 2023, 10:19
POOR SERVICE
I bought a bed on Thursday at Furnmart, was supposed to be delivered on Friday, today they informed me that they cannot deliver the bed as for the base of the bed is broken I must come to the store to collect my refund, I arrived at the store just to be informed that they do not have any cash to refund me, they will call me if they have enough cash to refund me. So they earn interst on my money and I must wait, and pay the bank cost to depost the money back in my bank account. I have never ever received suxh poor service. I will definately not recommend you to anybody and will definately never shop at one of your stores again. Your staff are clearly ***********.
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Furnmart South Africa's replyOfficial
16 Jan 2023, 13:42Good day,
Please accept our apologies for any inconvenience caused. We will do our best to assist you where possible. To help us route your complaint/concern to the appropriate department, we would be grateful if you can provide us with the following information: 1. Full Name & Surname 2. ID Number 3. Branch where you have purchased your item/s 4. Store Account Number 5. Contact Number 6. Email Address We are truly sorry for the inconvenience and hope to offer you better services in the future.
Regards,
Please accept our apologies for any inconvenience caused. We will do our best to assist you where possible. To help us route your complaint/concern to the appropriate department, we would be grateful if you can provide us with the following information: 1. Full Name & Surname 2. ID Number 3. Branch where you have purchased your item/s 4. Store Account Number 5. Contact Number 6. Email Address We are truly sorry for the inconvenience and hope to offer you better services in the future.
Regards,
Furnmart South Africa's reply16 Jan 2023, 13:42
Official
Good day,
Please accept our apologies for any inconvenience caused. We will do our best to assist you where possible. To help us route your complaint/concern to the appropriate department, we would be grateful if you can provide us with the following information: 1. Full Name & Surname 2. ID Number 3. Branch where you have purchased your item/s 4. Store Account Number 5. Contact Number 6. Email Address We are truly sorry for the inconvenience and hope to offer you better services in the future.
Regards,
Please accept our apologies for any inconvenience caused. We will do our best to assist you where possible. To help us route your complaint/concern to the appropriate department, we would be grateful if you can provide us with the following information: 1. Full Name & Surname 2. ID Number 3. Branch where you have purchased your item/s 4. Store Account Number 5. Contact Number 6. Email Address We are truly sorry for the inconvenience and hope to offer you better services in the future.
Regards,