pG
puleng G

1 reviews | Active since Oct 2015

03 Feb 2021, 08:59

Bad treatment

December 2020 i bought a bed,kettle, iron and bedding on credit at furnmart,Nelspruit. After few days i settled the account..January i went there again and bought a wardrobe, plasma tv and bedding on credit..debit order was supposed to go on the 20th..i forgot to change it to the 25th coz of jobs. They called me and i made an arrangement to pay pn the 25th. Unfortunately my partner passed on ,on the 22nd and i wasn't able to do a thing nor cope. I did let them know and made an arrangement to pay after the funeral..payment was gonna be made on the 1st feb 2021..buried my loved one on the 30th jan, then a lady called Laudry phoned me asking about the payment..i told her that i will honor the commitment. But no, it wasnt enough for her, she called again by that time i was stranded coz my car was stuck nowhere, am alone nogal..i told her my problem but no she even said i should call the manager..who does that though?? They dont value their customers. I will never set my foot in that shop, ever again. I am settling the outstanding debt and get the **** out..

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Replies (3)
Furnmart South Africa
Furnmart South Africa's reply05 Feb 2021, 09:06
Official
 Good day, Please accept our apologies for the inconvenience that has been caused, We will do our best to assist where possible. 
We will ensure that your complaint/concern will be sent to our service department so that this matter can be resolved soonest.  Thank you. 

pG
puleng G's update16 Feb 2021, 15:21
Reviewer Update
Furnmart, you responded on the 5th of Feb, today it is the 16th and I have not heard a word from you. I settled my bill, at least I would not deal with people like you anymore. R7000 + R14000= R 21 000 settled in cash. You do not value your customers shame. Thanx bye
pG
puleng G's update16 Feb 2021, 15:26
Reviewer Update
The wardrobe I just bought for R7000, the handles are falling apart. Poor quality I must say. Please I want a new wardrobe or come and get your poor furniture and give me my money back. AS IN YESTERDAY