SDk
Sue-lee De klerk

1 reviews | Active since Sept 2021

21 Jul 2022, 19:18

Bad service funmart furniture

So late Dec me and my husband bought a soundbar at funmart furniture in portnolloth exactly 3months after that the soundbar started to sound funny almost sound like thunderstorms coming from it we took it back then they told us they will send it away and try to fix it so 2 months after that we go back and they tell us that the soundbar is in storage and that they test it in shop and that it play so right then and there we told them to put it on again and that we are very disappointed that they didn't send it away so they put it on and heart the funny noise that it was making so they said that they will send it this time now its 2months again and we are still without our soundbar i will never buy there again i was such a good customer too them and this is how we struggle....

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Replies (5)
Furnmart South Africa
Furnmart South Africa's reply26 Jul 2022, 07:48
Official
Dear Sue-lee, 
Please accept our apologies for any inconvenience caused. We will do our best to assist you where possible. 
Your concern will be sent to our Divisional Manager.
We are truly sorry for the inconvenience and hope to offer you better services in the future. 
For any questions or further assistance, please contact our Customer Care Helpline at *** or email us at ***
You can also contact us via WhatsApp on +***0 Add us as a contact today, and you can have easy access to Quick Credit, view account balances, log a complaint, locate your nearest store and more! 
SDk
Sue-lee De klerk's update26 Jul 2022, 10:36
Reviewer Update
I'm not buying from u again if you really want to help me do your work the store is portnolloth northerncape help me get my soundbar back because I did pay for it in full or I will sue you
SDk
Sue-lee De klerk's update26 Jul 2022, 18:17
Reviewer Update
Thank u furnmart thank u for the woman who called my husband today we did receive i new soundbar today and i powerbank charger to say sorry that's the type of service we need i really hope in future they will assist us better because me and my husband love furnmart you are very affordable thanks again ...
Furnmart South Africa
Furnmart South Africa's reply27 Jul 2022, 08:49
Official
Good day,
We are happy to hear that your matter has been resolved.
Thank you for the feedback.

SDk
Sue-lee De klerk's update27 Jul 2022, 11:48
Reviewer Update
So we did ask if we could exchange this brand for a better brand and pay the difference but they told us they wil call u guys and listen if they can do that i can't seem to find i reason why not because we didn't open our new soundbar