RG
Rodney G

1 reviews | Active since Jan 2019

16 Aug 2022, 13:04

Wrong size delivery by Furniturespot.

Recently bought a king bed, and they delivered a king extra long. Contacted them twice and was promised that the problem will be sorted out. Store manager called and made a promise to come back to me. Still waiting, no contact has been made. I actually explained to them that the reason why I bought a standard king bed was because I already bought a king mattress. As it is now, I'll be forced to incur an extra cost buying a new mattress to fit their bed, or else I'll have to live with a bed which has some space at the back, because the mattress is short. In addition, I'll be stuck with a mattress which I cannot use or be forced to purchase another bed which will fit the available mattress. And by the way, the available mattress costed me approximately R12000.

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Replies (3)
Furniturespot
Furniturespot's reply23 Aug 2022, 12:45
Official
Hello Rodney, we sincerely apologize for the negative experience that you had with our delay in the matter. We are truly sorry that it is taking time to resolve the issue. As per our telephone conversation on Thursday, 18/08 we were trying to call you and you were not taking the calls. We are working on the matter and prioritizing it as you are aware. We also apologize for any inconvenience that this has caused for you. Furniturespot is committed to always bettering our service.
RG
Rodney G's update06 Sept 2022, 14:39
Reviewer Update
Dispute resolved. They can do better by resolving disputes timeously.
Furniturespot
Furniturespot's reply07 Sept 2022, 10:18
Official
Thank you Rodney for your feedback, we will definately improve on our turn around period.