CC
Carmen C

1 reviews | Active since Dec 2013

13 May 2022, 21:02

VERY DISAPPOINTED!!!

Placed & paid for an IN STOCK Hairpin TV Stand 3 Drawer Stylo Satin Black R5,999.00" on April 18th and I still don't have it or an indication as to when I will!! I was told delivery was halted due to my item being flawed and they had to get new ones. I have called them every couple of days since and always told someone would get back to me same day. Only once did they do that. Its nearly 4 WEEKS without my item and again told today the lady would get straight back to me. STILL WAITING!! I also ordered 3 Nesting tables in Walnut. One of the Nesting tables was the wrong colour and does not match the other two. ALSO still not replaced! This is not acceptable service from a company that advertises delivery 1-5 days. My first delivery from my order was promised on a day that they did not even show up. When I called the next day I was told their other delivery truck had broken down. But no one called to tell me not to wait around all day for the promised delivery. So yes, I am bitterly disappointed in the false promises and lack of service that FURNITURESPOT has continuously shown me over the past 4 weeks! WHEN WILL I RECEIVE MY TV STAND AND COFFEE NESTING TABLE???

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Replies (1)
Furniturespot
Furniturespot's reply16 May 2022, 11:50
Official
Hello Carmen, we are very sorry that you did not receive your Hairpin TV Stand 3 Drawer Stylo Satin Black in a timely manner. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We also apologize for any inconvenience that this has caused for you.  As per the telephone conversation you had with one of our colleagues on Saturday, 14 May 2022. We are confirming you will receive an exchange for your 3 Nesting tables in Walnut and the Hairpin TV Stand 3 Drawer Stylo Satin Black on Tuesday, 17 May 2022. We do our best to train all of our representatives on how to properly handle customers issues, but your concern was not handled properly. For that, we are extremely sorry.