Terrible service from Furniturespot

I purchased a double bed online from furniturespot on 29 November 2024. I was phoned a few weeks later and informed the bed will be delivered on 17 December 2024. The delivery guys arrived on 17 December and fitted the bed. There are two planks that gets fitted underneath the mattress and these planks were too big for my bed. The delivery guys went back with these two planks and they said they will bring proper planks the following day. The following day (18 December 2024), they came back with different planks and these two planks were still too big. And then they promised me they will come back the following day with a new bed. The following day (19 December 2024) they came back with another bed, but they brought a different colour bed to what I had ordered. I phoned their office and spoke to their Manager who promised they will come back the same day with the correct colour bed. The Manager phoned me later on the same day and she said they could not load my bed on the truck and the truck is too full. She promised the guy's will return the following day (20 December 2024) at 07H00. The guys did not pitch up on 20 December and most of the day they were telling me they lost keys of the truck. I phoned the Manager's cellphone more than 10 times that day and she did not answer any of my calls and whatsapps. The delivery guys only arrived at my house after after 14H00 and fitted another bed. The bed that they fitted has skew legs and has scratches and was dirty.I reported the matter to the same Manager who avoided my calls and she promised she will replace the bed but that has not happened. I spent 4 days of my time away from work dealing with furniturespot.