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Michelle V

1 reviews | Active since May 2022

16 May 2022, 12:00

Still waiting for delivery

I am very disappointed. I ordered the 3 Drawer Lilo Satin White and 2 Bedside White Satin Pedestals. First I was called and told this would be delivered in 10 April which falls in the 10 day period first advertised for outside Gauteng. It never arrived and when I called I was told there were issues with the transport. It is now 16 May which is more that 2 - 4 week for delivery to Cape Town and still nothing. I called the first week of May and confirmed delivery but when the time came I was called and emailed on the 14th of May that this will now only be delivered on the weekend of the 28th of June!!! NOT ACCEPTABLE!!!! That is 3 months!!! It is still advertised which means there is stock so either there is NO stock or something else is wrong. It cannot take 3 months to have something delivered. I would not refer this company with this kind of service and or false advertising.

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Replies (1)
Furniturespot
Furniturespot's reply27 May 2022, 11:07
Official
 
Hello Michelle, our most humble apologies from Furniturespot, our clients are very important to us and all feedback, both positive and negative will only encourage us to continue to improve on our delivery. We experienced an unfortunate delay with our outside of Gauteng deliveries. We are truly sorry for the inconvenience and disruption this has caused your order. As per the telephone conversation you had with one of our colleagues, you will receive your order before the weekend of the 28th of June 2022. We will do better with the level of service we provide as we strive to ensure our customers receive great service.