Poor service. Goods still not received

If there was a minus star, thats what I would give them. It is sad because i trusted them as they had great reviews on multiple sites. I made an online order and i was promised 3 days delivery within my region. Its been over weeks and i still have not received my order. Their call centre is also not helpful. They sell you lies or tell you that they will get back to you, which they never do. I even volunteered to fetch my goods myself. They still don’t allow me that choice. It’s frustrating and I’m exhausted at this point.