Pathetic service and delivery!

I had recently purchased a Black Hairpin TV stand from FurnitureSpot. I was assured delivery would take place on Friday the 22/04/2022, I had taken the day off from work to be available for the delivery company. I had emailed and called the company to make sure we will be receiving the item on the 22nd of April - which they assured me the driver is en route. However, the driver only arrived on the 23rd of April. No communication from FurnitureSpot or the delivery guy. We waited unnecessarily on the 22nd of April - a completely wasted day. There was a dent and scratch marks on the TV unit, so we requested a replacement. The replacement was only scheduled to be delivered on the 1st of June. Again, the company stated that I need to be available on the 1st of June to exchange the TV unit as the driver will definitely be arriving on the 1st of June for the exchange. Another wasted day off from work to accommodate a no show. And yet again, no communication from FurnitureSpot or the delivery company. When I called FurnitureSpot on the 1st of June, they assured me the driver is enroute to me. The driver then messages me on the 2nd of June giving me a ridiculous time that he will be arriving. I had taken 3 hours off work again, to accommodate the delivery company as their argument is that "they need to leave for Johannesburg" . Besides the dent and scratches, we had no other issues with the item. But the item is too expensive for all this drama. I would NEVER recommend someone to purchase items from FurnitureSpot. They have zero customer service skills or communication skills. Please don't waste your time and money.