Ongoing Quality & Service Issues. No Follow Through from Furniturespot

I placed an order during the Black Friday 2024 sale and received it in December. One item had to be returned due to space constraints, and I had to follow up multiple times to receive my refund.

More concerning is the second item — paint began chipping less than two months in. I reported this with detailed images on 29 January 2025 to the agent handling my return. I received no response.

I followed up on 6 March and again on 26 April. On 29 April, Shaydon H responded saying an inspection team would be scheduled. After hearing nothing, I followed up on 14 May, and on 15 May, Jaran M promised to remind the inspection team.

As of 29 July, no one has contacted me. No inspection has taken place. There’s been no resolution.

This experience has been frustrating and disappointing. I expected better from a company positioning itself as a trusted furniture retailer. I hope Furniturespot sees this and takes accountability, not just for my case, but the growing number of unresolved issues others seem to be facing too.