KM
Kamogelo M
1 reviews | Active since Sept 2023
29 Sept 2023, 19:32
No Refund after 14 working days
I purchased a coffee table from Furniturespot. When the coffee was delivered it looked nothing like what I saw or expected. The quality was bad. The coffee table was collected and an email was sent to me with an attachment of their refund policy stating that should you request a refund you are liable for transport. MY QUESTION IS, HOW IS THE CUSTOMER EXPECTED TO PAY THE TRANSPORTATION FEE WHEN YOU FALSELY ADVERTISED YOUR MERCHANDISE???? It's been over 14 working days I haven't recieved any refund.
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Furniturespot's replyOfficial
05 Oct 2023, 12:14 Hi Kamogelo,
We humbly apologies for the service you have received from us. Thank you for your feedback it matters to us. Whenever there is a complaint, management and the team take every care to properly analyse the situation. In response to the above, your refund has been refunded. We are apologies for any inconvenience caused by this issue. Furniturespot is committed to always making sure that our customer satisfaction is our top priority.
We humbly apologies for the service you have received from us. Thank you for your feedback it matters to us. Whenever there is a complaint, management and the team take every care to properly analyse the situation. In response to the above, your refund has been refunded. We are apologies for any inconvenience caused by this issue. Furniturespot is committed to always making sure that our customer satisfaction is our top priority.
Furniturespot's reply05 Oct 2023, 12:14
Official
Hi Kamogelo,
We humbly apologies for the service you have received from us. Thank you for your feedback it matters to us. Whenever there is a complaint, management and the team take every care to properly analyse the situation. In response to the above, your refund has been refunded. We are apologies for any inconvenience caused by this issue. Furniturespot is committed to always making sure that our customer satisfaction is our top priority.
We humbly apologies for the service you have received from us. Thank you for your feedback it matters to us. Whenever there is a complaint, management and the team take every care to properly analyse the situation. In response to the above, your refund has been refunded. We are apologies for any inconvenience caused by this issue. Furniturespot is committed to always making sure that our customer satisfaction is our top priority.