In limbo and highly disappointed!

Item: Furniturespot
Rating: 1
Author: Siphokazi M

Before I placed my order for a Daybed on the 15th November 2022, I called Furniturespot to get assurance that they will able to deliver the item to the Eastern Cape. They assured me that if I paid the delivery fee, they will deliver. They first promised to deliver in the first week of December, then second week and next story was that it was too late for them to deliver in December. They promised to fast track the order when they reopen on the 9th of January. Upon following up with them on the 16th January, I am now being told that I must pay an extra thousand rands for delivery! I have been waiting for TWO months for my order. This has been a terrible experience! I will never purchase from you again or recommend you to anyone I care about!

Helpful (0)

Replies (3)

Furniturespot's replyOfficial

26 Jan 2023, 11:20

Hello Siphokazi, our most humble apologies from Furniturespot. We experienced an unfortunate delay with our outside of Gauteng deliveries. We are truly sorry for the inconvenience and disruption this has caused your order. As per the telephone conversation you had with one of our colleagues, you will receive your order before the weekend of the 27th of January 2023 at no extra cost to you. We will do better with the level of service we provide as we strive to ensure our customers receive great service.

Furniturespot's reply26 Jan 2023, 11:20

Official

Siphokazi M's updateReviewer Update

31 Jan 2023, 15:36

I am happy to confirm that I finally received the item. It is as beautiful as I had hoped. Thank you, too, for the peace offering cutting board. All is well. Cheers.

Siphokazi M's update31 Jan 2023, 15:36

Reviewer Update

I am happy to confirm that I finally received the item. It is as beautiful as I had hoped. Thank you, too, for the peace offering cutting board. All is well. Cheers.

Furniturespot's replyOfficial

31 Jan 2023, 15:42

Hello Siphokazi,
Thank you so much for taking the time to give us feedback. We are glad you are enjoying your beautiful Daybed. Furniturespot is committed to always bettering our service.

Furniturespot's reply31 Jan 2023, 15:42

Official

Hello Siphokazi,
Thank you so much for taking the time to give us feedback. We are glad you are enjoying your beautiful Daybed. Furniturespot is committed to always bettering our service.