NS
Nompumelelo S
1 reviews | Active since Mar 2017
14 Nov 2022, 17:36
False advertising and unfair payment!
I purchased a plasma stand worth R10999 from Furniturespot. When the stand was delivered it looked nothing like what I saw or expected. The stand looked like an R800 piece. I then requested for a refund. The stand was collected and an email was sent to me with an attachment of their refund policy stating that should you request a refund you are liable for transport. I tried to call them numerous times today (14 November 2022) - dismally failing. MY QUESTION IS, HOW IS THE CUSTOMER EXPECTED TO FOOT THE TRANSPORTATION BILL WHEN YOU FALSELY ADVERTISED YOUR MERCHANDISE????
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Furniturespot's replyOfficial
15 Nov 2022, 12:34Hello Nompumelelo,
Thank you for taking your time to give us a review. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Our company policy clearly states that if there is nothing wrong with the item you will be responsible for paying for your own shipping costs for returning your item. If you decide to return your Furniturespot item(s), we will refund the purchase price less the return shipping fee. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed to meet your expectations but we will do better in future.
Thank you for taking your time to give us a review. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Our company policy clearly states that if there is nothing wrong with the item you will be responsible for paying for your own shipping costs for returning your item. If you decide to return your Furniturespot item(s), we will refund the purchase price less the return shipping fee. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed to meet your expectations but we will do better in future.
Furniturespot's reply15 Nov 2022, 12:34
Official
Hello Nompumelelo,
Thank you for taking your time to give us a review. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Our company policy clearly states that if there is nothing wrong with the item you will be responsible for paying for your own shipping costs for returning your item. If you decide to return your Furniturespot item(s), we will refund the purchase price less the return shipping fee. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed to meet your expectations but we will do better in future.
Thank you for taking your time to give us a review. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Our company policy clearly states that if there is nothing wrong with the item you will be responsible for paying for your own shipping costs for returning your item. If you decide to return your Furniturespot item(s), we will refund the purchase price less the return shipping fee. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed to meet your expectations but we will do better in future.