TB
Tshidi B
1 reviews | Active since Mar 2009
11 Aug 2022, 13:09
Embarrassing squeaky bed
I bought a sleigh bed at Furniture Spot on 11 September 2021, which is still under warranty. A couple of months later the sleigh bed makes squeaky noise, even just making a slight move. I notified the company on 11 July 2022 and they promised to fetch it for repairs. Today, is exactly a month later and I am still waiting for them to do something
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Furniturespot's replyOfficial
12 Aug 2022, 11:50Hello Motshidisi, on behalf of Furniturespot. Whenever there is a complaint, management and the team take every care to properly analyze the situation. We sincerely apologize for the negative experience that you had with our delay in the matter. We are truly sorry that it is taking time to resolve the issue. As the warehouse manager has been in contact with you, we are prioritizing the solution. One of our colleagues has been in contact with you today (Friday, 12/08) regarding the solution. We also apologize for any inconvenience that this has caused for you. Furniturespot is committed to always bettering our service.
Best regards,
Furniturespot's reply12 Aug 2022, 11:50
Official
Hello Motshidisi, on behalf of Furniturespot. Whenever there is a complaint, management and the team take every care to properly analyze the situation. We sincerely apologize for the negative experience that you had with our delay in the matter. We are truly sorry that it is taking time to resolve the issue. As the warehouse manager has been in contact with you, we are prioritizing the solution. One of our colleagues has been in contact with you today (Friday, 12/08) regarding the solution. We also apologize for any inconvenience that this has caused for you. Furniturespot is committed to always bettering our service.
Best regards,