Disappointed in service

I ordered and paid for a bed online on the 1st of April. After 4 days I got a call to tell me that the bed could not be delivered as it was damaged. I was given the choice to either get a refund or have them make a new bed for me. When I asked how long that would take, I was told 3 to 4 weeks.

After 3 weeks I started to follow up with them. They could not give me an answer but told me they would follow up with the factory. After another week's wait, I was told that it could take another 2 weeks, but that they would keep me posted.

After numerous calls and emails, I was phoned on the 24th of May to tell me that the bed has arrived and that the bed would be shipped in the next week. another week passed without a bed. I was beginning to wonder if my order was a ****!

After another email I was told the bed had been shipped. When asked for a tracking nr, I was told they could not give me one, but the courier would phone me. By this time, I was really worried and checked some of the other reviews out, most were not good.

I eventually got a call on the 5th of June to inform me that I should be patient, delivery takes about 2 weeks. Two weeks! Needless to say, I was not happy.

The courier phoned me the next day to tell me he was at the gate. Almost 10 weeks from placing the order. had I known that it would take this long, I would have ordered from someone else. My son was sleeping on a matrass on the floor. Upon arrival, I was very disappointed to see that the two pedestals differed in colour. I have learnt my lesson and will not order from them again.