Custom made ****

<div>I bought a sleigh bed from Furniture Spot and received confirmation that the bed will be delivered in 4 to 6 weeks time. On Tuesday the 26th of January 2021 I got an early morning call that my bed was completed and ready to be delivered. Much to my excitement, an hour later the assembly team arrived with the bed. After assembling the bed, I noticed that the bottom right foot of the bed was skewed and the headboard was unstable as I could move the headboard with my hands. I showed this to one of the assembly guys and they said it was a minor thing and they would send someone back to come and fix it. I agreed as the problem seemed minor and non hazardous. After the assembly team left, I decided to put up the bedding as my daughters were excited for their new bed. Immediately when I touched it to lay the bedding, the bed started falling apart. The assembly team had already left by then. I called the office a number of times and the assembly team came back to check the bed and immediately noted that there were major defects with the bed. After this confirmation from the company's assembly team, I immediately called the office, spoke to ****** who apologized profusely and assured me of a refund since the assembly team confirmed the factory fault in the bed. After this, the team took back the bed. I had a small tiff with **** regarding the company making me pay for the delivery charges when the reason for me returning the bed was due to their own defects. She then consulted the director and they wouldn't budge on the payment of the delivery charges due to their websites T's and C's. Based on that, I let go of that argument. ***** apologized again and assured me that the balance of my refund will be paid on Thursday 28 January, even asked for my banking details, which I provided. On COB of Thursday the 28th, I had not received the proof of refund and sent ***** an email. She did not respond, I called her the following day and she then changed the tune. She said they will no longer be refunding me as they had ''fixed the bed''. I had purchased the bed for my 5 and 9 year old daughters and it is quite obvious that the bed did not meet the required safety standards. I am not sure if 3 or 6 months later there wont be any more snapping pieces while my daughters are sleeping. I am simply not willing to take that risk. ***** has cited that their policy states that there are no refunds on custom made beds and thus their reason for no longer paying the refund, the same person who on Tuesday 26th said they only do refunds if there are defects. Also. I do not understand what they define as ''custom made'' as the bed is ready to purchase on their e-commerce website. I have not made any design changes to what they are selling on the site and I purchased the bed on their site, without making any specific requests to the design they have on the website. Thus, it cannot be considered a custom bed. I have tried my best to speak to the director, but ***** indicated that the director was on leave and that she will not be able to provide me with the directors contact details, This company operates with their own, outside of the guidelines of the Consumer Protection Act and hide behind ''the T's and C's are on the website'' Just because they are on your website does not make it right! You are operating your business within the auspices of the South African law. ******, with her arrogant and condescending tone, insists that I should take the bed back and if I run into this problem again (which is highly likely), they will be happy to assist, but judging by their current behavior I can see that the opposite is true so I do not wish to further indulge them. Of greatest concern is that they advertise and sell products to the public on their website and later call these products ''custom made'' when complaints such as these are raised. If they are ''custom made'' how are they readily available for sale on their website? Substandard products, appalling service, do not buy from this company. In our plight to support local businesses, we are being taken for a ride.&nbsp;</div>