PN
Phakama N
1 reviews | Active since Oct 2012
05 Dec 2022, 14:45
Bed making noise, Furniturespot is struggling to fix the issue after 3 attempts.
Sales and delivery went smooth but the bed started making noise in a couple of weeks. I have been back and forth with them, I am still hoping they fix my bed ones and for all, it has been months of me calling and sending emails. Waiting
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Replies (2)
Furniturespot's replyOfficial
06 Dec 2022, 15:32Hello Phakama, we apologise and are sorry to hear you had a frustrating experience, we’ll strive to do better. We also apologize for any inconvenience that this has caused for you with the time lost and back & forth. As per the conversation with one of our colleagues we will be picking up the bed on (Wednesday, 06/12). We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Furniturespot's reply06 Dec 2022, 15:32
Official
Hello Phakama, we apologise and are sorry to hear you had a frustrating experience, we’ll strive to do better. We also apologize for any inconvenience that this has caused for you with the time lost and back & forth. As per the conversation with one of our colleagues we will be picking up the bed on (Wednesday, 06/12). We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
PN
Phakama N's updateReviewer Update
14 Dec 2022, 05:56Thank you very much furniturespot for collecting the bed as promised😊. Thanks for carying. I hope a bed of the new model will be delivered to me, just in case the problem is with the old model.
PN
Phakama N's update14 Dec 2022, 05:56
Reviewer Update
Thank you very much furniturespot for collecting the bed as promised😊. Thanks for carying. I hope a bed of the new model will be delivered to me, just in case the problem is with the old model.