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Nonkululeko N
1 reviews | Active since Apr 2022
21 Apr 2022, 20:12
Be alert!
Disappointed in their false advertising, stating that they deliver within 3 days in the Gauteng region after a purchase has been made. Unfortunately in my case I made a purchase of a product that was in stock 11 days ago and after receiving several calls about the delivery of the product, the product is still on the way, even at night.
The logistics team is rude.
Management is also uncertain about delivery dates making us the customers really concerned because who exactly is in charge of service delivery?!
I regret not reading the reviews prior to making a purchase.
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Replies (2)
Furniturespot's replyOfficial
22 Apr 2022, 11:50 Hi Nonkuleko, on behalf of Furniturespot, we want to sincerely apologize for the negative experience that you had with our customer service and delivery process. We are truly sorry that you did not receive your order within 3 days as promised. We experienced a delay with our trucks due to them breaking down. We completely understand you would like to receive your order asap! One of our colleagues will contact you today (Friday, 22/4) to inform you about the current lead time. We also apologize for any inconvenience that this has caused for you. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed but we will do better.
Furniturespot's reply22 Apr 2022, 11:50
Official
Hi Nonkuleko, on behalf of Furniturespot, we want to sincerely apologize for the negative experience that you had with our customer service and delivery process. We are truly sorry that you did not receive your order within 3 days as promised. We experienced a delay with our trucks due to them breaking down. We completely understand you would like to receive your order asap! One of our colleagues will contact you today (Friday, 22/4) to inform you about the current lead time. We also apologize for any inconvenience that this has caused for you. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed but we will do better.
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Nonkululeko N's updateReviewer Update
22 Apr 2022, 19:21Got my delivery intact and according the description online, thank you.
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Nonkululeko N's update22 Apr 2022, 19:21
Reviewer Update
Got my delivery intact and according the description online, thank you.