Worst Service and Quality Ever!

<p>When I first went to Furniture Warehouse, I thought I was going to a well reputable shop that sells good quality furniture. I was VERY sadly mistaken. I ordered dining room chairs from in the beginning of August this year. I have returned them to the shop 3 times as EVERY SINGLE time it was delivered to me it was damaged. It’s now November and it STILL isn’t manufactured properly.</p> <p>Out of the 5 chairs, only 2 were eventually fine. The other 3 keep going back and forth and coming back with the same issues. Terrible quality. Loose threads and loose stitching. PATHETIC service from the management in the shop.</p> <p>The first time it was damaged it took more than a week for them to collect the damaged chairs from me. It then took 1 month to be ‘fixed’ and sent back. Only for the same thing to happen again.</p> <p>No apologies from management, nothing! Just BS excuses. The only time I get a response from the manager is when I cc all the other stores on the email. Aside from that, he makes it pretty obvious that he couldn’t care less.</p> <p>I was told, that the reason for the chairs stitching coming loose is because I wanted it custom made to be higher than a standard chair, and that when they do that then there is an issue with stitches coming loose. I was told this after the 3rd time it was damaged! No one mentioned that this could be an issue when I was buying it. If they did, I never would have purchased it.</p> <p>Bottom line, DON’T shop there. The quality of the products is disgraceful. The service from the management in the store is even worse and they obviously don’t care what they sell.</p> <p>I am taking my money back and going somewhere else!</p> <p>Don’t waste your time and money there! </p>