POOR & PATHETIC SERVICE - DISAPPOINTED FOR GOOD

Purchased 2 couches on the 27th Jan from Peter. He's made a mistake with the order, but corrected it professionally & both couches was delivered. When delivering, the delivery guys dropped the one couch & the brackets broke. I informed FW (Peter) of this matter & requested that they come collect the damaged couch, exchanging it for another as this was within the first 3 days after purchase. He handed the matter over to Wimpy, who informed me that I may not get a new couch, but must have this one repaired. I wasn't happy, but went with it. They collected the couch on the 03rd Feb after which Wimpy phoned me on the 10th Feb, stating that nothing is wrong with the couch. I re explained the matter to him & he said he will investigate & that I would have the repaired couch within 5 to 7 days. On the 12th Mar after no contact from FW, I went to the branch & spoke to both, Peter & Michael. Michael was full of excuses & said they would deliver on the 17th. When I heard nothing on the 17th, I phoned Michael & he claimed to have forgotten, then arranged for delivery on the 23rd Mar. To no surprise I heard nothing on the 23rd either & phoned him to requesting a refund. They delivered.