1 reviews | Active since Aug 2017
NO DELIVERY
I placed an order with furniture warehouse on 20/08/2020I received a quotation for my order including delivery from Shakespeare later the same day. I was happy with the quote and paid the deposit as indicated. On 21/08/2020 I received a sales order from Shakespeare that he asked me to sign and send back, Once again I comp**** as requested. I received a phonecall from Shakespeare on 05/09/2020 to inform me that my order has arrived and I need to pay the outstanding balance. I made the payment that same day. Delivery was arranged for 12/09/2020 I have responsibilities 6 days a week and I had to make special arrangements to be available on the 12/09/2020 for the delivery. The morning of 12/09/2020 I received a phonecall from Shakespeare to inform me that the Centurion branch actually DOES NOT have my order! I was livid! Wimpie promised me that stock would arrive towards the end of the month. I was away for the weekend from 24/09/2020 - 27/09/2020. I received a call on Saturday 26/09/2020 to inform me that they would be delivering. I told them I am not available and that there was no prior arrangement. An arrangement was made for the following Saturday on 03/10/2020. Unfortunately I had a work crisis that needed my attention and I informed Wimpie well ahead on Friday 02/10/2020. Delivery was then moved to Saturday 10/10/2020 after 14:00 in order for me to attend to my other obligations. I send emails to confirm delivery as arranged, but received no feedback. I rushed home to be here on time. I tried phoning, no answer, I tried Wimpie on his cell, no answer. I guess I can safely assume that delivery won't take place.today AS WAS ARRANGED!!!!! It seems furniture warehouse makes a habit of shoving their customers around!!!!! I will be reporting the business to the Retail Ombud on Monday. I have had enough of this type of treatment!!
