Just wait some more

I placed an order of more than R20,000 at Furniture Warehouse Boksburg with Anna last week Tuesday. Anna mentioned that a few of the items (dining room chairs) would not be ready for delivery on Saturday (21 February 2015) but that she would arrange for delivery of the remaining items. On Saturday, my wife called Furniture Warehouse Boksburg to check when we could expect delivery, only to be told that we would not be getting the items as promised and that they knew the previous day already that the delivery would not take place, but they just don't both to call and inform us. We needed to phone them to hear this! After speaking to Anna's manager, I get a call back from Anna saying delivery would be today (Monday). My wife took the day off work to receive the goods and now after calling Furniture Warehouse again, she is told that the delivery will not be today and now Anna is saying she never said delivery would be today. Nice, make the customer out to be a ****!!! I DO NOT WANT TO DEAL WITH ANNA AGAIN!!! IF ANNA CALLS ME, I WILL DROP THE CALL. GET SOMEONE COMPETENT TO PHONE ME