Ignoring your client doesnt fix the issue

As per their website, their about us pages states the following:<br> <br> Word of mouth\ has amazingly become our best forms of advertising<br> Our sales teams are dedicated<br> <br> We bought a bed and a junior mattress for our little girl and we were told it was top of the range. When it arrive it was terrible and you could feel each spring so I was unhappy after spending so much. We went back to store and complained in December