Title: Urgent warning to customers with Furniture Vibe lay-bys

Title: Urgent warning to customers with Furniture Vibe lay-bys

I am extremely disappointed and concerned about my experience with Furniture Vibe.

I had a lay-by with the Arbour Crossing branch and was due to collect my item today, 15 September 2026. When I arrived at the store, I found that the branch was closed. There is now different signage at the premises, and the store appears to no longer be operating.

I tried contacting Furniture Vibe using the telephone numbers I have, but they are not working.

I then contacted the sales executive, Nomusa, who was assisting me with my lay-by. She informed me telephonically that the store is in liquidation and said she would send me an email regarding the matter because she does not want to get involved further. I have not received this email yet and am still waiting for it.

What concerns me even more is that I have gone through Furniture Vibe's TikTok posts and found numerous other customers commenting that they also have lay-bys with the company and are now experiencing the same situation, with people reporting that branches have closed.

So what is happening to customers' money?

If Furniture Vibe is no longer operating, customers who have paid money towards their lay-bys deserve a clear explanation of what is happening to their money and how they are going to be assisted.

I have lodged a complaint with the National Consumer Commission because I need clarity on my rights and what steps I need to take to recover my money or receive the goods I have paid for.

I am posting this review to alert other customers who may have lay-bys with Furniture Vibe to please be very careful, keep all proof of payment and documentation, and seek clarity from the company regarding their outstanding lay-bys.

Furniture Vibe, we deserve answers. What is happening to our money?