LM
Lehlohonolo M
1 reviews | Active since Aug 2021
11 Aug 2021, 12:17
Worst Service and white collar crime
I have queried my account for a week now and no one has been able to help. Benjamin has been giving me run around and doesn't even know how to explain what he wrote to me on a email. He advised that I have been charge for construction happening on site as communal electricity. I moved out of Waterfall Crest for the extreme prices that they charge on tenants. Now I'm waiting for my refund but they saying I will only get it after 2months. For them give you access to Fungi you need to pay in 48 hours but to refund it takes 2 months. Also their service is so poor that the people helping don't even know what's happening.
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Replies (3)
Fungi Utilities (Pty) Ltd's replyOfficial
11 Aug 2021, 14:59Good day Lehlohonolo Mokoena
We have responded to your query today and timeously. Communal charges are charged accordingly across all units in your estate/complex. As a metering company, we apply the communal charges according to the bulk meter. Your request to receive a refund is uncommon and have therefore requested from you to allow us to address it with the landlord.
Regards
Fungi Utilties
We have responded to your query today and timeously. Communal charges are charged accordingly across all units in your estate/complex. As a metering company, we apply the communal charges according to the bulk meter. Your request to receive a refund is uncommon and have therefore requested from you to allow us to address it with the landlord.
Regards
Fungi Utilties
Fungi Utilities (Pty) Ltd's reply11 Aug 2021, 14:59
Official
Good day Lehlohonolo Mokoena
We have responded to your query today and timeously. Communal charges are charged accordingly across all units in your estate/complex. As a metering company, we apply the communal charges according to the bulk meter. Your request to receive a refund is uncommon and have therefore requested from you to allow us to address it with the landlord.
Regards
Fungi Utilties
We have responded to your query today and timeously. Communal charges are charged accordingly across all units in your estate/complex. As a metering company, we apply the communal charges according to the bulk meter. Your request to receive a refund is uncommon and have therefore requested from you to allow us to address it with the landlord.
Regards
Fungi Utilties
LM
Lehlohonolo M's updateReviewer Update
11 Aug 2021, 15:26Good day.
I logged this query last week Monday and not once have I received a call from Benjamin even though he kept saying he will before close of business. Also how is it uncommon to request a refund when you haven't provided me with proof of how I got charged R110 of communial electricity. When I spoke to Benjamin he said that it was because of construction taking place at the site. So you charging everyone for building new apartments or what?
Secondly I asked why I was charged what only for one month he advised I exceeded the free litres which asked for proof.
I requested for a call from a manager and even now I haven't received a call rather an email saying you are requesting a refund from the landlords.
I had not requested for a refund yet but because you can't answer my questions you resort to standard responses and heading straight to a fix which requires the landlord.
I logged this query last week Monday and not once have I received a call from Benjamin even though he kept saying he will before close of business. Also how is it uncommon to request a refund when you haven't provided me with proof of how I got charged R110 of communial electricity. When I spoke to Benjamin he said that it was because of construction taking place at the site. So you charging everyone for building new apartments or what?
Secondly I asked why I was charged what only for one month he advised I exceeded the free litres which asked for proof.
I requested for a call from a manager and even now I haven't received a call rather an email saying you are requesting a refund from the landlords.
I had not requested for a refund yet but because you can't answer my questions you resort to standard responses and heading straight to a fix which requires the landlord.
LM
Lehlohonolo M's update11 Aug 2021, 15:26
Reviewer Update
Good day.
I logged this query last week Monday and not once have I received a call from Benjamin even though he kept saying he will before close of business. Also how is it uncommon to request a refund when you haven't provided me with proof of how I got charged R110 of communial electricity. When I spoke to Benjamin he said that it was because of construction taking place at the site. So you charging everyone for building new apartments or what?
Secondly I asked why I was charged what only for one month he advised I exceeded the free litres which asked for proof.
I requested for a call from a manager and even now I haven't received a call rather an email saying you are requesting a refund from the landlords.
I had not requested for a refund yet but because you can't answer my questions you resort to standard responses and heading straight to a fix which requires the landlord.
I logged this query last week Monday and not once have I received a call from Benjamin even though he kept saying he will before close of business. Also how is it uncommon to request a refund when you haven't provided me with proof of how I got charged R110 of communial electricity. When I spoke to Benjamin he said that it was because of construction taking place at the site. So you charging everyone for building new apartments or what?
Secondly I asked why I was charged what only for one month he advised I exceeded the free litres which asked for proof.
I requested for a call from a manager and even now I haven't received a call rather an email saying you are requesting a refund from the landlords.
I had not requested for a refund yet but because you can't answer my questions you resort to standard responses and heading straight to a fix which requires the landlord.
Fungi Utilities (Pty) Ltd's replyOfficial
11 Aug 2021, 17:01Good day Lehlohonolo
Thank you for the call today, we will discuss further as agreed.
Regards
Fungi Utilities
Thank you for the call today, we will discuss further as agreed.
Regards
Fungi Utilities
Fungi Utilities (Pty) Ltd's reply11 Aug 2021, 17:01
Official
Good day Lehlohonolo
Thank you for the call today, we will discuss further as agreed.
Regards
Fungi Utilities
Thank you for the call today, we will discuss further as agreed.
Regards
Fungi Utilities