Unreliable Service and Poor Customer Support

I have had a very disappointing experience with Fungi Utilities. Despite not being home for several weeks, we were charged for gas consumption and observed unusually high electricity usage, even though only a single fridge was running.

To make matters worse, our electricity was disconnected due to unverified payments, which occurred because the payment feature in their app crashed. We were never informed that a different browser should be used to process payments after this issue. As a result, the funds weren’t loaded, and our power was cut off.

This led to our fridge defrosting, causing us to lose a full month's worth of food and groceries. Not only was this costly, but the damage to a brand-new fridge has left us with an unpleasant odor that we may never fully eliminate. When I reached out to their support team via email, I received a delayed and unsatisfactory response, stating that they had "missed my email."

Upon further investigation, I found over 96 similar complaints on Hello Peter, all describing the same unresolved issues. It is astonishing that a company with such frequent service failures and poor customer support continues to operate. I cannot recommend Fungi Utilities based on my experience The day is almost over and I still have not received a call from them or an email to help relief the damages caused.

Seems like no issues are being rectified and our only other option is to involve someone like Carte Blanche at this stage.