Took my money - no where to be seen?

Item: Fungi Utilities (Pty) Ltd
Rating: 1
Author: Danielle N

I made a payment 4 days ago and it is yet to be credited to my account. Fungi Utilities told me Monday morning to wait about an hour to confirm with Truzo if they received the payment even after I gave a Proof of Payment showing that the money had left my account. It is now Monday late afternoon and there has been no response since this morning! Have you lost my money? Terrible customer service. This is the 2nd problem I have encountered in 2 months - What is going on Fungi Utilities?

Helpful (0)

Replies (3)

Fungi Utilities (Pty) Ltd's replyOfficial

06 Aug 2024, 11:06

Good day Danielle,

Please note response is provided to ticket 44926.

The payment was processed manually to the Truzo bank account and not the Fungi portal, hence the delay.

Kind Regards

Fungi Utilities (Pty) Ltd's reply06 Aug 2024, 11:06

Official

Good day Danielle,

Please note response is provided to ticket 44926.

The payment was processed manually to the Truzo bank account and not the Fungi portal, hence the delay.

Kind Regards

Danielle N's updateReviewer Update

06 Aug 2024, 11:29

Good day!

I have never made a payment other than through the portal since you changed your payment process! Why all of a sudden would I do so now?

Danielle N's update06 Aug 2024, 11:29

Reviewer Update

Good day!

I have never made a payment other than through the portal since you changed your payment process! Why all of a sudden would I do so now?

Danielle N's updateReviewer Update

06 Aug 2024, 11:30

I also hope that I am not disconnected during this delay as the money has been paid!

Danielle N's update06 Aug 2024, 11:30

Reviewer Update

I also hope that I am not disconnected during this delay as the money has been paid!