WW
Willem W
1 reviews | Active since Jan 2024
29 Jan 2024, 18:08
Renter at EcoPark estate
This company is a **** their billing is absurd. Before we were forced to use fungi we used Ismart, my monthly billing from them was R800 - R900 max a month then we had to move to fungi now my billig is minimum R1700 a month at the same appartment a month later. You can log tickets you can complain and they just dont care, they would answer but its the same response every time. We dont even have warm water but we are still being billed for it. It is ridiculous.
I am just adding it here for those who plan on using this **** company so they would rather stay away. We already dealing with this government now we need to get ****med more by other services like fungi utilities.
Helpful (0)
Replies (3)0
Replies (3)WW
Willem W's updateReviewer Update
29 Jan 2024, 18:10**** = *******
WW
Willem W's update29 Jan 2024, 18:10
Reviewer Update
**** = *******
WW
Willem W's updateReviewer Update
29 Jan 2024, 18:11S,,c,.a,,..m
WW
Willem W's update29 Jan 2024, 18:11
Reviewer Update
S,,c,.a,,..m
Fungi Utilities (Pty) Ltd's replyOfficial
31 Jan 2024, 10:26Good Day Williem
Thanks for your review. We are sorry your experience of Fungi has not been pleasing.
We are sad that we didnt see you at the Open Day held on site last weekend, where we could have investigated this in person with you.
Our records show a different amount to what you claim your bill is from Fungi, which we'd like to take you through.
Please can you log a ticket with our support desk and I shall see to it that you get a detailed response. We'd also welcome you to provide us with the most recent iSmart invoice prior to Fungi taking over.
Thanks
Fungi
Thanks for your review. We are sorry your experience of Fungi has not been pleasing.
We are sad that we didnt see you at the Open Day held on site last weekend, where we could have investigated this in person with you.
Our records show a different amount to what you claim your bill is from Fungi, which we'd like to take you through.
Please can you log a ticket with our support desk and I shall see to it that you get a detailed response. We'd also welcome you to provide us with the most recent iSmart invoice prior to Fungi taking over.
Thanks
Fungi
Fungi Utilities (Pty) Ltd's reply31 Jan 2024, 10:26
Official
Good Day Williem
Thanks for your review. We are sorry your experience of Fungi has not been pleasing.
We are sad that we didnt see you at the Open Day held on site last weekend, where we could have investigated this in person with you.
Our records show a different amount to what you claim your bill is from Fungi, which we'd like to take you through.
Please can you log a ticket with our support desk and I shall see to it that you get a detailed response. We'd also welcome you to provide us with the most recent iSmart invoice prior to Fungi taking over.
Thanks
Fungi
Thanks for your review. We are sorry your experience of Fungi has not been pleasing.
We are sad that we didnt see you at the Open Day held on site last weekend, where we could have investigated this in person with you.
Our records show a different amount to what you claim your bill is from Fungi, which we'd like to take you through.
Please can you log a ticket with our support desk and I shall see to it that you get a detailed response. We'd also welcome you to provide us with the most recent iSmart invoice prior to Fungi taking over.
Thanks
Fungi