Over R3,100 in monthly utility charges with ~R1,600 unrelated to my own consumption

I am extremely dissatisfied with how Fungi Utilities has handled my dispute regarding my utility charges.

My own electricity and water consumption for the month amounts to approximately R1,500. However, I am being charged over R3,100 in total utility-related costs, meaning approximately R1,600 consists of additional charges that are not directly related to my own consumption, including communal and other utility/management charges.

When I challenged these charges, Fungi re**** on the Utility Application and Standard Terms and Conditions, stating that I agreed to pay applicable fees.

My concern is that a general contractual provision allowing for “applicable fees” does not explain how these specific amounts are calculated or establish that every cost incurred at the property can simply be passed on to the tenant.

In particular, Fungi has stated that communal electricity costs are distributed among the units, but has not provided me with a sufficiently detailed calculation showing how my specific portion was determined, what the total communal cost was, or what methodology was used to allocate it.

I am therefore being asked to pay significant amounts that I cannot independently verify.

These charges are deducted directly from my prepaid utility wallet, meaning they reduce the funds available for my actual electricity consumption.

I am not refusing to pay legitimate utility charges. I am asking Fungi to provide the contractual basis and actual calculations for these additional charges, particularly the communal costs being passed on to me.

For a tenant to potentially pay over R3,100 a month in utilities when only around R1,500 relates to their own consumption, I believe there should be complete transparency about exactly where the remaining costs come from and why they are contractually recoverable from the tenant.

Unfortunately, I have yet to receive the detailed calculations and justification I have requested, and I am now escalating the matter through the appropriate channels.