TF
Tyllan F
1 reviews | Active since Sept 2018
02 Mar 2024, 08:32
No Power in first 24 hours of contract with them
Fungi Utilities became the new utility provider in our complex yesterday. Not even 24 hours in, positive balance in our wallets and WE HAVE NO POWER. Absolute joke of a company. Can’t even function for one day without *****ing their customers.
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Fungi Utilities (Pty) Ltd's replyOfficial
04 Mar 2024, 10:03Hi Tyllan
As commented with your complex the no power at some units is not related to Fungi.
This is being caused by your unit having run out of prepaid tokens from the previous billing partner, and Fungi not having taken over fully yet.
Fungi was waiting for the change codes from the previous provider and could only then begin our work. This was done on Saturday.
We are aware of your unit not having power and are investigating.
As commented with your complex the no power at some units is not related to Fungi.
This is being caused by your unit having run out of prepaid tokens from the previous billing partner, and Fungi not having taken over fully yet.
Fungi was waiting for the change codes from the previous provider and could only then begin our work. This was done on Saturday.
We are aware of your unit not having power and are investigating.
Fungi Utilities (Pty) Ltd's reply04 Mar 2024, 10:03
Official
Hi Tyllan
As commented with your complex the no power at some units is not related to Fungi.
This is being caused by your unit having run out of prepaid tokens from the previous billing partner, and Fungi not having taken over fully yet.
Fungi was waiting for the change codes from the previous provider and could only then begin our work. This was done on Saturday.
We are aware of your unit not having power and are investigating.
As commented with your complex the no power at some units is not related to Fungi.
This is being caused by your unit having run out of prepaid tokens from the previous billing partner, and Fungi not having taken over fully yet.
Fungi was waiting for the change codes from the previous provider and could only then begin our work. This was done on Saturday.
We are aware of your unit not having power and are investigating.