AM
Aamina M
1 reviews | Active since Feb 2017
18 Nov 2025, 10:28
Most Pathetic Service Provider i have ever dealt with, and they are robbing the people
I am sick and tired of FUNGI and the daylight *******; they think that tenants don't speak to each other but trust me we do, and we are all upset and disgusted by Fungi and the service and their charges, last year June i paid over 6k for one month of utilities, when I queried it, they were useless in doing anything and told me that I am using my heater and its pulling that much, Firstly we are only 2 people in this 3 bedroom, secondly we are both full time employed and hardly home, but they did absolutely nothing to assist me, they think we just have this kind of money floating around, then there was a charge of R1200 on my account on the municipality water for one month, both another tenant and I queried it and she was refunded the R1200 and I again had no help or assistance, and she was also just 2 people in a 3 bedroom but her charges were much lower than mine, they were still high, but lower than mine which made no sense at all... this year in winter i have been paying 4k plus, currently as at November 2025, i am paying about R600 per week. which is still ridiculous, i have rented in a few places before and never in my life have i ever had such issues and such disgusting service.
I am based in the Eco Lake Apartments property owned by M&T, and once my lease ends next year, I will be moving out because frankly, i had enough of being ****** by these people and then you bring this to M&Ts attention and they are just as useless, but when you want to rent a property then they are soo quick to respond and assist to get the business.
i am done with both M&T and Fungi Utilities and i will never rent with an M&T property again or any property that has FUNGI Utilities as their service provider, because they are just pathetic!!! *****ing money from people they way that they are and making up all the excuses under the sun.
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Replies (5)AM
Aamina M's updateReviewer Update
18 Nov 2025, 10:47Also, I loaded R300 just yesterday, and I am not on -R7 so i need to now load another R300, oh and that's another thing, every single payment we make there is an "Admin/Management FEE" attached to it.
The best option is a pre-paid meter but M&T refuse to do so, so then they can keep losing tenants because their retention rate with the tenants is terrible, i have seen soo many people move in and out in the 2 years i am here, i didn't move sooner only due to the convenience of it being down the road from work, but at this point, i rather drive a little further than pay rent which increases by almost 1k every year and still fight a losing battle with the FUNGI UTILITIES, because they clearly don't care about the consumers, and neither does M&T by the looks of things.
The best option is a pre-paid meter but M&T refuse to do so, so then they can keep losing tenants because their retention rate with the tenants is terrible, i have seen soo many people move in and out in the 2 years i am here, i didn't move sooner only due to the convenience of it being down the road from work, but at this point, i rather drive a little further than pay rent which increases by almost 1k every year and still fight a losing battle with the FUNGI UTILITIES, because they clearly don't care about the consumers, and neither does M&T by the looks of things.
AM
Aamina M's update18 Nov 2025, 10:47
Reviewer Update
Also, I loaded R300 just yesterday, and I am not on -R7 so i need to now load another R300, oh and that's another thing, every single payment we make there is an "Admin/Management FEE" attached to it.
The best option is a pre-paid meter but M&T refuse to do so, so then they can keep losing tenants because their retention rate with the tenants is terrible, i have seen soo many people move in and out in the 2 years i am here, i didn't move sooner only due to the convenience of it being down the road from work, but at this point, i rather drive a little further than pay rent which increases by almost 1k every year and still fight a losing battle with the FUNGI UTILITIES, because they clearly don't care about the consumers, and neither does M&T by the looks of things.
The best option is a pre-paid meter but M&T refuse to do so, so then they can keep losing tenants because their retention rate with the tenants is terrible, i have seen soo many people move in and out in the 2 years i am here, i didn't move sooner only due to the convenience of it being down the road from work, but at this point, i rather drive a little further than pay rent which increases by almost 1k every year and still fight a losing battle with the FUNGI UTILITIES, because they clearly don't care about the consumers, and neither does M&T by the looks of things.
Fungi Utilities (Pty) Ltd's replyOfficial
18 Nov 2025, 13:01Good day Aamina,
Thank you for sharing your feedback. We sincerely understand your frustration and the challenges you’ve experienced with your utility billing.
Upon reviewing your account, we note that your household, consisting of two occupants, is currently consuming approximately 15kl of water per month. This level of water usage contributes to higher electricity consumption when geysers are in frequent use. We recommend closely monitoring your water usage, as reducing consumption can help lower your utility costs.
We will be creating a support ticket on your account to review your billing further and assist you with any queries. Our team will follow up directly to provide guidance and address any concerns regarding your account.
Kind Regards
Kind Regards
Fungi Utilities (Pty) Ltd's reply18 Nov 2025, 13:01
Official
Good day Aamina,
Thank you for sharing your feedback. We sincerely understand your frustration and the challenges you’ve experienced with your utility billing.
Upon reviewing your account, we note that your household, consisting of two occupants, is currently consuming approximately 15kl of water per month. This level of water usage contributes to higher electricity consumption when geysers are in frequent use. We recommend closely monitoring your water usage, as reducing consumption can help lower your utility costs.
We will be creating a support ticket on your account to review your billing further and assist you with any queries. Our team will follow up directly to provide guidance and address any concerns regarding your account.
Kind Regards
Kind Regards
AM
Aamina M's updateReviewer Update
18 Nov 2025, 13:40Firstly, if you read my entire complaint as if you care, you will see that i said THE MUNICIPALITY CHARGES on my account and NOT MY UNIT CHARGES, which FUNGI admitted to my friend that was living there at that time that it was an error on their part and they refunded her almost the full amount back, but when i queried it, again, i got absolutely no assistance and yet again just every excuse under the sun. I am sick of FUNGI, but i am grinding my teeth for the next few months until I move....
Secondly, FUNGI is a problem on a whole, and like i said TENANTS TALK TO EACH OTHER, and we are all extremely unhappy with your ****py service and the fact that you and M&T together are robbing the people, it is DISGUSTING....
Secondly, FUNGI is a problem on a whole, and like i said TENANTS TALK TO EACH OTHER, and we are all extremely unhappy with your ****py service and the fact that you and M&T together are robbing the people, it is DISGUSTING....
AM
Aamina M's update18 Nov 2025, 13:40
Reviewer Update
Firstly, if you read my entire complaint as if you care, you will see that i said THE MUNICIPALITY CHARGES on my account and NOT MY UNIT CHARGES, which FUNGI admitted to my friend that was living there at that time that it was an error on their part and they refunded her almost the full amount back, but when i queried it, again, i got absolutely no assistance and yet again just every excuse under the sun. I am sick of FUNGI, but i am grinding my teeth for the next few months until I move....
Secondly, FUNGI is a problem on a whole, and like i said TENANTS TALK TO EACH OTHER, and we are all extremely unhappy with your ****py service and the fact that you and M&T together are robbing the people, it is DISGUSTING....
Secondly, FUNGI is a problem on a whole, and like i said TENANTS TALK TO EACH OTHER, and we are all extremely unhappy with your ****py service and the fact that you and M&T together are robbing the people, it is DISGUSTING....
Fungi Utilities (Pty) Ltd's replyOfficial
18 Nov 2025, 14:12Good day Aamina,
Regarding the municipal charges, please note that these charges are standard across all residents and are billed strictly according to the City of Tshwane tariff. They are not calculated based on individual unit consumption and are app**** uniformly to all accounts on the property.
The management fee is also standard across all utility service providers. It is calculated as a percentage to cover the cost of metering, processing readings, and billing. At Fungi Utilities, this fee is capped, meaning that once a client reaches a certain usage level, the management fee does not increase further. This ensures that residents with higher consumption do not pay disproportionately more.
A support ticket has been created so our team can investigate your previous queries and provide detailed feedback.
A support ticket has been created so our team can investigate your previous queries and provide detailed feedback.
Kind regards,
Fungi Utilities (Pty) Ltd's reply18 Nov 2025, 14:12
Official
Good day Aamina,
Regarding the municipal charges, please note that these charges are standard across all residents and are billed strictly according to the City of Tshwane tariff. They are not calculated based on individual unit consumption and are app**** uniformly to all accounts on the property.
The management fee is also standard across all utility service providers. It is calculated as a percentage to cover the cost of metering, processing readings, and billing. At Fungi Utilities, this fee is capped, meaning that once a client reaches a certain usage level, the management fee does not increase further. This ensures that residents with higher consumption do not pay disproportionately more.
A support ticket has been created so our team can investigate your previous queries and provide detailed feedback.
A support ticket has been created so our team can investigate your previous queries and provide detailed feedback.
Kind regards,
AM
Aamina M's updateReviewer Update
18 Nov 2025, 14:22AGAIN, WITH THE BS!!!
After me telling you at that time when this ERROR OCCURRED which FUNGI ADMITTED TO IT BEING AN ERROR.... they refunded my friend but did absolutely nothing to assist me, even though it was charged in ERROR!!!
and AGAIN, NO OTHER COMPLEX THAT I KNOW OF EXCEPT THE ONES WITH FUNGI UTILITIES THAT ARE HAVING SUCH ISSUSE.
AND INSTEAD OF ASSISTING CUSTOMERS YOU PEOPLE PASS BLAME AND FRUSTRATE THE PERSON EVEN FURTHER.
AND AGAIN, I DONT KNOW WHAT DISPROPORTIONATE **** YOU ARE SPEAKING OFF, BECUASE WE ARE ALL BEING CHARGED RIDICULOUSLY!!! AS MENTIONED, A FEW TIMES ALREADY TENANTS SPEAK TO EACH OTHER, AND WE ARE ALL SICK OF FUNGI UTILITIES AND THE BS YOU PEOPLE COME WITH.
PLEASE DO NOT RESPOND TO ME WITH ANYMORE OF YOUR NONSENSE EXPLANATIONS OR TICKET LOGGING BS BECAUSE ALL YOU ARE EVER DOING IS "INVESTIGATING:" AND THEN COME BACK WITH EVEN MORE BULL**** EXPLANATIONS.
YOU ARE JUST IRRITATING ME FURTHER...
After me telling you at that time when this ERROR OCCURRED which FUNGI ADMITTED TO IT BEING AN ERROR.... they refunded my friend but did absolutely nothing to assist me, even though it was charged in ERROR!!!
and AGAIN, NO OTHER COMPLEX THAT I KNOW OF EXCEPT THE ONES WITH FUNGI UTILITIES THAT ARE HAVING SUCH ISSUSE.
AND INSTEAD OF ASSISTING CUSTOMERS YOU PEOPLE PASS BLAME AND FRUSTRATE THE PERSON EVEN FURTHER.
AND AGAIN, I DONT KNOW WHAT DISPROPORTIONATE **** YOU ARE SPEAKING OFF, BECUASE WE ARE ALL BEING CHARGED RIDICULOUSLY!!! AS MENTIONED, A FEW TIMES ALREADY TENANTS SPEAK TO EACH OTHER, AND WE ARE ALL SICK OF FUNGI UTILITIES AND THE BS YOU PEOPLE COME WITH.
PLEASE DO NOT RESPOND TO ME WITH ANYMORE OF YOUR NONSENSE EXPLANATIONS OR TICKET LOGGING BS BECAUSE ALL YOU ARE EVER DOING IS "INVESTIGATING:" AND THEN COME BACK WITH EVEN MORE BULL**** EXPLANATIONS.
YOU ARE JUST IRRITATING ME FURTHER...
AM
Aamina M's update18 Nov 2025, 14:22
Reviewer Update
AGAIN, WITH THE BS!!!
After me telling you at that time when this ERROR OCCURRED which FUNGI ADMITTED TO IT BEING AN ERROR.... they refunded my friend but did absolutely nothing to assist me, even though it was charged in ERROR!!!
and AGAIN, NO OTHER COMPLEX THAT I KNOW OF EXCEPT THE ONES WITH FUNGI UTILITIES THAT ARE HAVING SUCH ISSUSE.
AND INSTEAD OF ASSISTING CUSTOMERS YOU PEOPLE PASS BLAME AND FRUSTRATE THE PERSON EVEN FURTHER.
AND AGAIN, I DONT KNOW WHAT DISPROPORTIONATE **** YOU ARE SPEAKING OFF, BECUASE WE ARE ALL BEING CHARGED RIDICULOUSLY!!! AS MENTIONED, A FEW TIMES ALREADY TENANTS SPEAK TO EACH OTHER, AND WE ARE ALL SICK OF FUNGI UTILITIES AND THE BS YOU PEOPLE COME WITH.
PLEASE DO NOT RESPOND TO ME WITH ANYMORE OF YOUR NONSENSE EXPLANATIONS OR TICKET LOGGING BS BECAUSE ALL YOU ARE EVER DOING IS "INVESTIGATING:" AND THEN COME BACK WITH EVEN MORE BULL**** EXPLANATIONS.
YOU ARE JUST IRRITATING ME FURTHER...
After me telling you at that time when this ERROR OCCURRED which FUNGI ADMITTED TO IT BEING AN ERROR.... they refunded my friend but did absolutely nothing to assist me, even though it was charged in ERROR!!!
and AGAIN, NO OTHER COMPLEX THAT I KNOW OF EXCEPT THE ONES WITH FUNGI UTILITIES THAT ARE HAVING SUCH ISSUSE.
AND INSTEAD OF ASSISTING CUSTOMERS YOU PEOPLE PASS BLAME AND FRUSTRATE THE PERSON EVEN FURTHER.
AND AGAIN, I DONT KNOW WHAT DISPROPORTIONATE **** YOU ARE SPEAKING OFF, BECUASE WE ARE ALL BEING CHARGED RIDICULOUSLY!!! AS MENTIONED, A FEW TIMES ALREADY TENANTS SPEAK TO EACH OTHER, AND WE ARE ALL SICK OF FUNGI UTILITIES AND THE BS YOU PEOPLE COME WITH.
PLEASE DO NOT RESPOND TO ME WITH ANYMORE OF YOUR NONSENSE EXPLANATIONS OR TICKET LOGGING BS BECAUSE ALL YOU ARE EVER DOING IS "INVESTIGATING:" AND THEN COME BACK WITH EVEN MORE BULL**** EXPLANATIONS.
YOU ARE JUST IRRITATING ME FURTHER...