Hereford Estate Unit 12 endless issues with billings

I have am absolutely appalled at the service level and response received or lack there of. The entire Hereford Estate is having numerous problems and it is just being overlooked completely.

In January 2021 I gave in notice to all concerned of me not renewing my lease at the end of February at Hereford Estate. After months of battling to get response to queries and billing information experienced by the whole estate I knew cancelling with the current utilities provider Fungi utilities was going to be trying. After many promises from Benjamin to send cancellation documents I eventually got a hold of body corporate who sent.

Since I have sent numerous requests asking for an explanation on my account with no response to date. There is a portal on which you are able to fund the account which was in a +R700.00 credit upon me vacating. I queried many times why the statement and invoices sent each month do not tie back to the portal and payments I have made. The amount and dates are so different that there is no way to identify if the final account is in fact my account. When my final statement came there was an amount of R2,400.00 outstanding which I am yet to understand how the account works and why none of the details correspond.

In the meantime Pretor the renal agent is holding back a deposit amount of R3,400.00 until this account is resolved. There is also the amount of R800.00 deposit to Fungi.

I am concerned as to the ethics from both Fungi and M&T as to how this agreement played out and the willingness for anyone to assist.