Disappointed is an understand...

I do not usually write reviews but because this is a service provider for water, electricity and gas - basic human rights - I will make one! I am 100% thoroughly disappointed with Fungi Utilities. I have been away for the last week, so I did not top my wallet hence forth I was in the negative due to questionable charges and consistently being charged management fees every single day. I was disconnected, now I know that this month, AGAIN, they are having a Network Outage BUT they failed to mention in their latest email that you will experience problems with being reconnected. I topped my wallet to bring my account into the positive, with it being an automated system I assumed that my Utilities would be switched on within 15 minutes like usual. I am still sitting with no electricity and I see that money has been deducted from my wallet. Please help me make that make sense? Not to mention that no one can help until Monday whether you log a ticket or not! Please employ people that can help us on the weekend. Your customer service is poor and judging by these other reviews I am not the only one with a bitter taste in my mouth when it comes to Fungi Utilities. Quick to disconnect you and increase prices, but snail pace to help a customer out! We would be better off with a different vendor.