Avoid Properties Using Fungi Utilities — Ongoing Billing Issues and No Accountability

I recently moved into South Downs View and, for the past six months, have experienced persistent billing issues through Fungi Utilities, the third-party provider used by M-t Developments. Despite repeated follow-ups, Fungi has consistently failed to provide clear or accurate explanations for the discrepancies in my electricity billing.

In April, my billing cycle ended, and I waited over 3 days before I could check my usage and recharge my account for the month of May,only to discover a negative wallet balance shortly after recharging. I was hit with a charge of an extra R700 for just 2.5 days of usage, when I did my own calculation off their system the deduction for the 2.5 days comes to +- R300, for a two-person household that had made considerable efforts to reduce consumption the total bill for April is unreasonable. This level of billing is more in line with a four-person household, and yet no one can explain how the charges were calculated.

Fungi sent a vague notice claiming that the meter did not read properly during the final days of April and that the matter would be corrected. Since then, I’ve received no meaningful feedback. Reaching out to both Fungi and M-t Developments has been equally frustrating, neither provides updates, and inquiries are routinely ignored. A representative named Thembisile from Fungi has also been unresponsive.

The lack of accountability from both Fungi Utilities and M-t Developments is alarming. It appears that residents are being overcharged arbitrarily, with little transparency or customer support. If you’re considering a property that uses Fungi Utilities, I strongly advise you to think twice. Budgeting becomes impossible when charges are unpredictable and unjustified.

Proceed with caution or better yet, avoid altogether!