*********** staff

this is the response I get from FVC without addressing any concerns raised: "Why so? We have issued you a voucher and apologised for the inconvenience". I don't know where they get their training from ============================================

My conversation with Zoe this morning at customer care refers.

Firstly it is a waste of my time to return goods purchased that are inferior and of very bad quality.

Secondly I keep throwing my money in the bin because of the quality of your goods

I write to you by email and send pics whenever I experience these issues only to be responded to by someone working in the office - not a store nor a manager will revert with a favourable response.

I shopped a couple of times in the Tokai store and the quality was very much better than access park - which implies that maybe this store is a downgraded store and the leftovers are shipped this way.

Last week I bought a packet of royal gala for R19.99 - I know this apple is not soft and powdery. From the pics attached it is evident that the packet contained a mix of apples. Don't fool the customer (given that we are price sensitive) and sell A and you mix it with B, C, etc. You very well know that some customers will find it time consuming to come back and return something so rather throw it away.

On the 9th you advertised cauliflower 2 for R25 but I was charged and paid R49.98 less R19.98 - on the 23rd I bought the same veg for R25. I know that the price advertised on the 9th was 2 for R25 - is this how customers are cheated at the tills?

Based on the demographics at the access park stores it is and has changed over the past few years which begs me to ask the question - is this why quality is also being sacrificed?

I expect a response and not just an apology