Based on recent customer reviews, Fruit And Veg City receives polarised feedback across its South African stores. Customers consistently praise standout staff members whose empathy and generosity create memorable shopping moments, with one branch employee earning particular admiration for going beyond expectations. However, a recurring theme highlights concerns around product freshness, with shoppers reporting rotten produce and questionable meat quality. Pricing disputes are also prominent, where advertised specials do not match till prices, and unresolved complaints suggest customer service follow-up is a persistent pain point.
NPS Score
0
Recommended: Likely
Dec '25 - Nov '26
Frequently Asked Questions About Fruit And Veg City
How is Fruit And Veg City rated on Hellopeter?
Hellopeter has tracked Fruit And Veg City across 174 reviews. Fruit And Veg City hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Fruit And Veg City? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
fruit & veg gateway centre old jhb road
Bought at Fruit & Veg Gateway old oven baked chicken and trio salad with 6 cheese hot dog rolls in n brown bag in fridge shelve Friday 14.00pm - very bad as children got sick from salad that was off and chicken was very very dry old and it could been lying for days as it had no moist inside chicken. A PERSON DON T KNOW WHAT GOING TO BUY INSIDE THAT BROWN CLOSED BAG!!!!!
1 reviews | Active since Aug 2024
fruit & veg gateway centre old jhb road
Bought at Fruit & Veg Gateway old oven baked chicken and trio salad with 6 cheese hot dog rolls in n brown bag in fridge shelve Friday 14.00pm - very bad as children got sick from salad that was off and chicken was very very dry old and it could been lying for days as it had no moist inside chicken. A PERSON DON T KNOW WHAT GOING TO BUY INSIDE THAT BROWN CLOSED BAG!!!!!
1 reviews | Active since Nov 2021
Fruit and veg lenasia (trade route mall)
Fruit and veg lenasia (trade route mall) I have send and email regarding packing old meat. Third experience. No response was received. This shows that I am just one customer against a big company that does not care about customer feedback. I have purchased from them over years. And made it clear of recent experiences, but no response. I would not recommend for anyone to purchase any prep packed meat. As the sell old meat.
1 reviews | Active since Nov 2021
Fruit and veg lenasia (trade route mall)
Fruit and veg lenasia (trade route mall) I have send and email regarding packing old meat. Third experience. No response was received. This shows that I am just one customer against a big company that does not care about customer feedback. I have purchased from them over years. And made it clear of recent experiences, but no response. I would not recommend for anyone to purchase any prep packed meat. As the sell old meat.
1 reviews | Active since Aug 2022
A Compliment to Carol Gie: An Irreplaceable Asset
In today’s fast-paced world, genuine customer care is becoming increasingly rare. Too often, service interactions feel transactional, rushed, and impersonal. That is why my experience with Carol Gie stands out so profoundly. She went above and beyond for me, far beyond the call of duty, and in doing so, reminded me of what true customer service should look like. Carol did not simply assist me as a representative of the fruit and vegetable company; she walked a mile in my shoes as a customer. That kind of empathy is not common. It requires patience, understanding, and a willingness to see beyond the immediate task to the human being on the other side. Carol demonstrated all of these qualities with grace and professionalism. Her actions were not just helpful—they were transformative. She turned what could have been a stressful situation into a positive, reassuring experience. Carol’s ability to anticipate needs, listen attentively, and respond with genuine care reflects a rare dedication that cannot be taught easily. It is the mark of someone who takes pride in their work and values the people they serve. The fruit and vegetable company should recognize that Carol is not just an employee; she is an asset. Her presence elevates the reputation of the business, builds trust with customers, and sets a standard that others should aspire to. If Carol were ever to retire, the company would lose more than a staff member—it would lose a gem. Her contributions are invaluable, and her impact will be felt long after any single interaction. In conclusion, Carol Gie embodies the very best of customer service. She has proven that excellence is not about doing what is required, but about going further—about caring enough to make a difference. For me, and surely for many others, she has done exactly that.
1 reviews | Active since Aug 2022
A Compliment to Carol Gie: An Irreplaceable Asset
In today’s fast-paced world, genuine customer care is becoming increasingly rare. Too often, service interactions feel transactional, rushed, and impersonal. That is why my experience with Carol Gie stands out so profoundly. She went above and beyond for me, far beyond the call of duty, and in doing so, reminded me of what true customer service should look like. Carol did not simply assist me as a representative of the fruit and vegetable company; she walked a mile in my shoes as a customer. That kind of empathy is not common. It requires patience, understanding, and a willingness to see beyond the immediate task to the human being on the other side. Carol demonstrated all of these qualities with grace and professionalism. Her actions were not just helpful—they were transformative. She turned what could have been a stressful situation into a positive, reassuring experience. Carol’s ability to anticipate needs, listen attentively, and respond with genuine care reflects a rare dedication that cannot be taught easily. It is the mark of someone who takes pride in their work and values the people they serve. The fruit and vegetable company should recognize that Carol is not just an employee; she is an asset. Her presence elevates the reputation of the business, builds trust with customers, and sets a standard that others should aspire to. If Carol were ever to retire, the company would lose more than a staff member—it would lose a gem. Her contributions are invaluable, and her impact will be felt long after any single interaction. In conclusion, Carol Gie embodies the very best of customer service. She has proven that excellence is not about doing what is required, but about going further—about caring enough to make a difference. For me, and surely for many others, she has done exactly that.