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matthew.jacobs matthew.jacobs

1 reviews | Active since Dec 2016

21 Dec 2016, 18:17

Expired Biltong with covered up proce tags

<p>So I'm usually never one to complain about products online, but seriously, I'm about to **** on the heads of Fruit and Veg as this involves my health. So I bought some biltong from the store in Fruit and Veg, Roeland Street, Cape Town today as I usually do and when I got back in the office myself and a friend noticed that it tasted a bit off. We ate a few pieces and then stopped as it started tasting like rubber. Now if you look at the photo, there are two price tags, what I saw was the one on top that says the expiry date is the 26.12.2016. The one below which was oh so smartly covered up I might add says the expiry date is the 19.12.2016. That's 3 days ago and this is a meat product. We went back a few minutes ago and spoke to someone by the name of Gasant and with a jokey attitude and horrible customer service s****s asked us " Well are you sick?". I would just love to know what the actual **** that was about? So instead of handling the issue in a polite and professional manner you want to joke about my health? I've worked in customer service for a very long time and never in my life have I ever heard of an employee not knowing the implications of dealing with the wrong customer. So under the The South African Consumer Protection Act, No 68 reads the following:</p> <p>Right to privacy.<br />Right to choose your product.<br />Right to fair and honest dealing.<br />Right to disclosure of information.<br />Right to fair and responsible marketing.<br />Right to accountability by suppliers.<br />Right to fair value, good quality and safety.<br />Right to fair, just and reasonable terms and conditions.<br />Right to Equality in the consumer market and protection against discriminatory marketing</p> <p>So if I have a look at the list, 6 of the 9 points have been breached. I have lodged a complaint with the Consumer Rights Council, and just to be clear, I don't care about a refund for the product, but myself and other consumers out there don't deserve to be treated in this manner. I have parents in the medical field, and bad food can poison people.</p> <p>I hope this gets resolved as soon as possible.</p>

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Replies (1)
Fruit And Veg City
Fruit And Veg City's reply22 Dec 2016, 09:38
Official

Thank you for bringing this matter to our attention.

We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,

The Food *****s Market Customer Care Team