LB
Lucille B

1 reviews | Active since Jul 2011

16 Mar 2016, 17:38

AN APPLE A DAY WILL KEEP ME AWAY

There were no signs giving prices of applies so I enquired of a floor (store ? ) manager who called a packer to answer my question. I asked specifically for the price of the Granny Smith variety and was told \R20,00 for 1 or R25,00 for 2 packs\". Naturally I put 2 packs into my basket and, finishing my shopping, proceeded to the till point only to find the apples being rung up at R24,99 per packet. On challenging the cashier, she queried the price with the packer who admitted he'd made a mistake and that the till ring-up was correct. Not happy, I asked for the selfsame manager to resolve the issue. His reaction was simply to repeat that there had been a mistake. No apology, no offer of a discount - take it or leave it so I did.<br> <br> That outlet will not see me again. I drove out to the N1 City Access Park branch and spent my moola there where it was nice to know they wanted my money because I got my apples there and for only R9,99.<br> "

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Replies (1)
Fruit And Veg City
Fruit And Veg City's reply17 Mar 2016, 09:05
Official
Hello Lucilleby,

Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,
The Food *****s Market Customer Care Team