Froggie Shoes online going dark

I don't shop online regularly, but make a fair amount of online purchases to know what the average standard is and what to expect. In all the years of online purchases, Froggie online shoes have been the most disappointing. Ordered it in Nov 22, no update until first week of Jan by way of email or text message in that period. Phoned them up only to get a lady that says she will pass on the message and they will call me back. She could not tell what the issue was or put me through to the relevant department. It is now a week after I phoned them to check on my delivery and so far no one phoned, emailed or send a text message. Maybe better to stick the actual stores that sell the shoes.