Disappointed

I bought a pair of shoes online and I was so pleased with the quick turnaround from when I placed the order to when it was said it would be delivered. Unfortunately it's now gone downhill. I missed a call from the courier and I called him back 4 minutes after. I politely asked him to re-attempt delivery to which he said he can't. After a few attempts at begging him he said he can't because he will lose his job. I don't believe this to be true but if it is RAM also needs to review its policies because I believe he was still in my area if he indeed was at the delivery address when he called. While I was speaking to him to try get the issue resolved he dropped the call and when I tried to call back he ignored it. I called the office to ask them to make the delivery the same day and hopefully they will be able to assist but the driver's attitude was really disgusting. I, more often than not, buy online. From groceries to apparel and even appliances. I think I have only missed a call from a courier twice. Each time was with a narrow margin, as in this case, because I make sure to guard my phone for when they call unless I need to use the restroom. Whenever I'd call back to request redelivery, I have not had an issue. Honestly, I don't think I will buy from Froggie online again purely from the treatment I've received from this driver as I wouldn't like to experience this again and I assume RAM is a preferred courier. If the shoes arrive on Monday, I will unfortunately have to reject delivery as I needed them for tomorrow and I will need to buy a different pair in a physical store (not Froggie) and I don't have the kind of money to splurge on 2 pairs of shoes in 1 go. I know losing 1 customer doesn't do anything to dent Froggie's bottom line but thought I'd share my experience so that maybe no one else goes through the same in future.