Zero Transparency – Billed for “Damage” With No Explanation

I have been dealing with repeated fibre outages and escalations involving Frogfoot, and now I have been billed for a “callout – access route damaged” without any explanation.

No one has:

Explained where the damage occurred Confirmed what caused it Informed me that I would be charged

As a customer, I was left without internet for extended periods and assumed that technician visits were part of resolving the issue — not something I would later be billed for without my knowledge.

This is a complete lack of transparency.

If damage exists, show the customer:

Where it is What caused it Why they are responsible

You cannot simply apply charges without explanation and expect customers to accept it.

I am still waiting for a clear, factual breakdown of this charge.