You cannot let users be 3 days without internet and have to drive 400 km to Cape Town to find a part to be repaired.

Even though users were informed about the situation about the Mosselbay power outage, I still think 3 days without internet is NOT acceptable. I am a client of a middleman internet service provider, Ring a Nerd. Obviously they are your client. Why do you need to drive to Cape Town to get a part? Why was the part not available to be repaired? Internet is a daily necessity and you cannot let customers be 3 days without internet. This issue should've been resolved in less than a few hours.